Privacy Policy

Privacy Policy for Magicstones Industrial Services Private Limited

1. Introduction
Magicstones Industrial Services Private Limited ("we," "our," "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services or visit our website. By using our services or website, you agree to the collection and use of your information as outlined in this policy.

2. Information We Collect
We collect personal information from you when you interact with us in various ways, including but not limited to when you request services, fill out forms, or communicate with us. The information we may collect includes:

• Personal Identification Information: Name, email address, phone number, company name (if applicable), and mailing address.
• Service Information: Details related to the services you have requested or received, including your preferences and feedback.
• Payment Information: Credit card or payment details, billing address, and transaction history.
• Technical Information: IP address, browser type, operating system, and browsing behavior on our website.

3. How We Use Your Information
We use the information we collect for various purposes, including:

• Providing Services: To deliver and manage the services you have requested, including customer support and follow-ups.
• Communication: To send you updates, offers, and other information relevant to our services. You can opt-out of marketing communications at any time.
• Transaction Processing: To process payments and manage financial transactions related to the services provided.
• Website Functionality: To improve user experience on our website and ensure it functions correctly.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Data Sharing and Disclosure
We do not sell or share your personal information with third parties for marketing purposes. However, we may share your information in the following cases:

• Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors or IT support. These third parties are required to protect your information and use it only to provide the services on our behalf.
• Legal Requirements: If required by law, we may disclose your personal information to comply with legal processes, such as subpoenas or court orders.

5. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure storage systems. However, no method of data transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Retention of Data
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete personal information.
• Deletion: Request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section.

8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, analyze website traffic, and personalize content. Cookies are small text files that are stored on your device. You can control cookie settings through your browser, but disabling cookies may affect certain website features.

9. Third-Party Links
Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their privacy practices or content. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We recommend you review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: info.magicstones@gmail.com
• Phone: +91 9789335358
• Address: 507, HIG III, Marutham Nagar, Ration Shop Street, TNHB Link road, Sholinganallur. Pin code - 600119