Terms and Conditions

Return and Refund Policy for Magicstones Industrial Services Private Limited

1. Introduction
Thank you for choosing Magicstones Industrial Services Private Limited. We strive to provide high-quality services and ensure that our customers are fully satisfied. However, if for any reason you are not satisfied with the service provided, our return and refund policy outlines how we handle such situations.

2. Return and Refund Eligibility

• Services Provided: Since we primarily offer industrial services (such as consultation, installation, or maintenance), we do not offer returns for services rendered.
• Cancellation: Customers who wish to cancel a service request before it is completed may be eligible for a refund, subject to the terms below.
• Defective or Substandard Services: If the services provided are found to be defective, substandard, or not in line with the agreement, we will work to rectify the issue. Refunds or partial refunds may be considered based on the nature and extent of the defect.

3. Cancellation Policy

• Before Service Commencement: If you wish to cancel the scheduled service before our team arrives, you must notify us at least 24 hours in advance. In such cases, a full refund will be processed, minus any administrative fees (if applicable).
• After Service Commencement: If the service has already begun, no refund will be issued. We will strive to address any concerns or dissatisfaction you may have during the service.

4. Refund Process

• Eligibility: Refund requests must be made within [2] days from the service date. Requests received after this period will not be processed.
• Request Submission: To request a refund, please contact us at info.magicstones@gmail.com, providing details about the service and the reason for your dissatisfaction.
• Processing Time: Once your refund request is approved, the refund will be processed within [2] business days. Refunds will be issued via the original payment method unless otherwise agreed upon.
• Partial Refunds: In some cases, we may offer a partial refund depending on the work completed or the materials used during the service.

5. Non-Refundable Situations
Refunds will not be issued in the following circumstances:

• If the service was completed in accordance with the agreement and the customer is still dissatisfied due to factors beyond our control (e.g., site-specific conditions, unavailability of materials, etc.).
• If the customer fails to follow post-service care instructions (where applicable).
• If the service was canceled after work had already commenced.

6. Service Modifications or Adjustments
In the event that you are unsatisfied with certain aspects of the service provided (e.g., timing, scope), we will work with you to modify or adjust the service to meet your expectations. This will not be treated as a refund, but as part of our commitment to customer satisfaction.

7. Contact Us
If you have any questions about our return and refund policy, please contact our support team at:

• Email: info.magicstones@gmail.com
• Phone: +91 9789 33 53 58